Executive Support Specialist for IT Leaders in Wilmington, DE

7 days ago

Wilmington, Delaware, United States Heunets Full time

We are seeking an experienced IT professional to join Heunets as a Desktop Support Technician on a 1099 independent contractor basis.

The IT Executive Support Specialist plays a pivotal role in delivering high-quality technical support and exceptional service to our executive leadership team. This demanding position requires a combination of technical expertise, outstanding communication skills, and a strong commitment to meeting the unique technology needs of our executives.

Key Responsibilities:

**Executive Support**: Provide personalized and timely technical assistance to our executive leadership team, including C-level executives and their direct reports. Offer a white-glove experience to ensure that executives' technology-related needs are met with the highest level of satisfaction.

**Troubleshooting and Issue Resolution**: Diagnose and resolve complex hardware, software, and network issues encountered by executives, both remotely and on-site. Troubleshoot problems with devices, applications, and connectivity, ensuring minimal disruption to their workflow.

**End-User Training**: Conduct one-on-one or group training sessions for executives to enhance their technical skills, improve efficiency, and promote the effective utilization of IT resources.

**Device Management**: Manage the inventory, configuration, and deployment of executive devices, such as laptops, smartphones, tablets, and other technologies, ensuring they meet security and compliance standards.

**Security and Data Protection**: Implement and maintain robust security measures to safeguard executive devices, sensitive information, and company data. Stay updated on the latest cybersecurity trends and recommend enhancements to protect against potential threats.

**Vendor Management**: Coordinate with external vendors and service providers to resolve escalated technical issues and ensure compliance with service level agreements.

**Executive Technology Roadmap**: Collaborate with the IT leadership team to develop and execute a strategic technology roadmap tailored to meet the specific requirements of the executive team.

**Proactive Monitoring**: Monitor and analyze executive systems and applications to identify potential issues before they impact productivity. Take preventive measures and implement best practices to enhance the overall IT support experience.

**Documentation**: Maintain comprehensive and up-to-date documentation, including troubleshooting guides, knowledge base articles, and executive-specific IT procedures.

**Continuous Improvement**: Stay abreast of the latest IT trends, tools, and techniques relevant to executive support. Continuously evaluate and enhance the IT support process to optimize efficiency and effectiveness.

Requirements:

• Bachelor's degree in Information Technology, Computer Science, or a related field.

• Proven experience (5 years) providing executive-level IT support in a large enterprise environment.

• In-depth knowledge of operating systems (e.g., Windows, macOS, Linux) and productivity suites (e.g., Microsoft Office, Google Workspace).

• Familiarity with networking principles, mobile devices, and remote connectivity solutions.

• Strong problem-solving skills and the ability to think critically under pressure.

• Exceptional interpersonal skills, enabling effective communication with executives and stakeholders at all levels.

• Demonstrated ability to handle confidential and sensitive information with the utmost discretion.

• IT certifications such as CompTIA A+, ITIL, or Microsoft Certified Professional (MCP) are preferred.

Estimated Salary: $85,000 - $110,000 per year, depending on experience and qualifications.

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