Patient Services Coordinator

1 month ago

Kyle, Texas, United States Baylor Scott & White Health Full time
Job Summary

The Patient Services Specialist 1 provides administrative support in a physician office, clinic, or other operational area to ensure high-quality, patient-centered care. Key responsibilities include patient relations, check-in and check-out, scheduling, insurance verification, and answering phones.

Essential Functions
  • Assists with patient duties, including patient relations, check-in or check-out, scheduling, insurance verification, and answering phones.
  • Arranges follow-up visits and referral appointments.
  • Assists with patient registration duties by collecting and verifying insurance information.
  • Verifies patient demographics and enters changes into the computer system.
  • Directs patients to appropriate waiting areas.
  • Accepts payments for physician/clinic services according to established guidelines.
  • Posts payments and enters charges into the computer using appropriate codes.
  • Generates daily payment reports and verifies the cash drawer against the report.
  • Provides accurate patient, medical, financial, or procedural information to patients or approved outside entities.
  • May be required to discuss financial arrangements with patients.
  • Receives and directs phone calls. Assists patients and other visitors.
  • Responds to routine inquiries concerning practice services, hours of operation, etc.
  • Ensures any patient complaints are handled appropriately.
  • Assists with medical records duties as requested.
Key Success Factors
  • Good listening, interpersonal, and communication (oral and written) skills.
  • Ability to adapt communication style to suit different audiences.
  • Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious, and tactful.
  • Ability to promptly assess requests using electronic and paper resource materials and correctly respond to patient inquiries.
  • Ability to calm upset patients in a composed and professional demeanor.
  • Excellent data entry, numeric, typing, and computer navigational skills, with attention to detail.
  • Comfortable working in a fast-paced, constantly changing, and stressful environment.
Benefits

Our competitive benefits package includes:

  • Immediate eligibility for health and welfare benefits.
  • 401(k) savings plan with dollar-for-dollar match up to 5%.
  • Tuition Reimbursement.
  • PTO accrual beginning Day 1.
Qualifications

EDUCATION - H.S. Diploma/GED Equivalent.

EXPERIENCE - Less than 1 Year of Experience.

As a healthcare system committed to improving the health of those we serve, we are asking our employees to model the same behaviors that we promote to our patients.

We are an equal opportunity employer committed to ensuring a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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