Customer Service Ambassador

1 week ago


Pittsburgh, Pennsylvania, United States PNC Bank Corp. Full time
Job Summary

We are seeking a skilled Customer Service Representative to join our team at PNC Bank Corp.

Key Responsibilities:

  • Deliver exceptional customer service across multiple channels, including phone, email, and in-person interactions.
  • Investigate and resolve customer complaints in a timely and professional manner.
  • Collaborate with internal stakeholders to identify and implement process improvements.
  • Provide product and service information to customers, ensuring they have a clear understanding of our offerings.
  • Utilize the CARES model to deliver a positive customer experience.

Requirements:

  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.
  • Strong problem-solving and analytical skills.
  • Knowledge of customer service principles and practices.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.


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