Customer Service Ambassador
1 week ago
We are seeking a skilled Customer Service Representative to join our team at PNC Bank Corp.
Key Responsibilities:
- Deliver exceptional customer service across multiple channels, including phone, email, and in-person interactions.
- Investigate and resolve customer complaints in a timely and professional manner.
- Collaborate with internal stakeholders to identify and implement process improvements.
- Provide product and service information to customers, ensuring they have a clear understanding of our offerings.
- Utilize the CARES model to deliver a positive customer experience.
Requirements:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
- Strong problem-solving and analytical skills.
- Knowledge of customer service principles and practices.
What We Offer:
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and supportive work environment.
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