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Car Park Operations Leader
2 months ago
The Opportunity
Position: Team Leader - Parking Operations
Location: Crawley
Salary: £26,000 per annum
Essential Requirement: Full UK driving license
Are you an experienced leader with a passion for team management and exceptional communication skills? If so, this role may be the perfect fit for you.
About APCOA Parking UK
APCOA Parking is seeking a dedicated Parking Operations Leader to oversee the car parking services associated with a major railway contract. This critical position involves supporting the operations manager by supervising parking activities across the designated area.
Key Responsibilities:
- Ensure optimal staffing levels and that site visits are conducted effectively to meet performance indicators.
- Supervise front-line personnel during peak hours, collaborating with the Operations Manager as necessary.
- Conduct regular site evaluations to uphold high operational standards.
- Monitor service quality and staff performance, taking appropriate actions to align with company standards.
- Address and resolve any car parking-related issues promptly.
- Report incidents involving staff to the Operations Manager, ensuring accurate documentation.
- Oversee recruitment, onboarding, training, and performance management of team members, addressing disciplinary matters in accordance with company policy.
- Communicate company policies and updates effectively to all front-line staff.
- Manage parking and security incidents, coordinating with emergency services when required.
- Ensure compliance with health and safety regulations among all staff.
- Assist the senior administrator and Operations Manager in resolving parking-related issues within agreed service levels.
- Perform additional duties as assigned by the Operations Manager.
What We Are Looking For:
- Strong communication abilities.
- Proven experience in team supervision.
- Full UK driving license is mandatory.
- Familiarity with health and safety policies.
- A proactive and positive mindset.
APCOA Parking UK is committed to fostering a diverse and inclusive workplace. We provide a supportive environment where employees can thrive and develop their skills while contributing to our shared success.