Avaya Telecom Systems Engineer

2 weeks ago


Brewer, Maine, United States Cynet Systems Full time
Job Title: Avaya Telecom Systems Engineer

Job Summary:
Cynet Systems is seeking a highly skilled Avaya Telecom Systems Engineer to join our team. As a key member of our technical staff, you will be responsible for designing, implementing, and maintaining complex telecommunication systems using the Avaya Aura Platform.

Key Responsibilities:
• Evaluate current systems and design new systems to meet the needs of our clients
• Work on complex problems that require in-depth evaluation of various factors
• Complete assigned tasks of routine to advanced complexity related to projects and technical requests
• Provide Tier 1 and Tier 2 support in all areas of the departmental service portfolio
• Participate in team meetings, team-building activities, and other opportunities to strengthen the department

Requirements:
• 5+ years of Telecommunication Analyst and Engineering experience in an enterprise environment
• Minimum of 5+ years of hands-on Avaya Aura Platform experience
• Minimum of 4 years of experience with Nice CX-One (Scripting and Studio experience required)
• Preferred qualifications include Avaya Cloud Office experience, Ring Central experience, and knowledge of carrier services and interfaces

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