Customer Service Representative

2 weeks ago


Brooklyn, New York, United States The UPS Store Full time

The UPS Store is seeking a highly skilled and customer-focused Part-Time Center Associate to deliver exceptional service to our retail customers.

As a key member of our team, you will be responsible for receiving and processing packages for courier shipment, operating various equipment and devices, and providing expert advice on our products and services.

To succeed in this role, you will need to possess strong communication and interpersonal skills, a friendly and helpful demeanor, and a professional appearance.

You will also be expected to be a fast learner, able to adapt quickly to new situations and technologies, and to take ownership of customer shipping needs and offer viable solutions.

Responsibilities will include:

  • Delivering outstanding customer service to walk-in customers and telephone inquiries
  • Practicing good listening skills with customers, team members, and leadership
  • Taking ownership of customer shipping needs and offering viable solutions
  • Operating all equipment, software, and devices in an expert fashion and teaching others
  • Maintaining a clean, organized, and safe working environment
  • Performing other duties as assigned

Qualifications for this role include:

  • At least 1-2 years of retail experience
  • High school diploma or GED required
  • Strong computer skills, including Microsoft Office and Adobe Suites
  • Outstanding phone skills
  • Strong verbal and written communication skills, including spelling and math
  • Prompt, reliable, and responsible
  • Able to lift 40+ pounds
  • Willing and able to work 25 to 30 hours per week, weekends included


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