Claim Representative, Bond

1 week ago


Blue Bell, Pennsylvania, United States Travelers Insurance Full time
Job Title: Claim Representative, Bond

We are seeking a skilled Claim Representative, Bond to join our team at Travelers Insurance. As a key member of our claims team, you will be responsible for handling bond claims with moderate supervision.

Key Responsibilities:
  • Evaluate, investigate, negotiate, and resolve lower severity claims within authority limits.
  • Make appropriate decisions within claim authority and make recommendations to Claim Executive/Counsel and Claims management when necessary.
  • Balance outcomes with costs and ensure accurate documentation in the claim file.
  • Share information and case analyses with underwriting, Claim, and Claim management.
  • Prepare reports for management to accurately reflect recovery strategies and resolution strategies.
  • Comply with policies, procedures, workflow, and performance standards to meet regulatory and customer service standards.
  • Enhance knowledge in Bond products and services and utilize negotiating skills and strategies.
  • Represent the unit in claim strategic initiatives and provide superior customer service to internal and external customers.
Requirements:
  • Strong communication, influencing, negotiating, listening, and interpersonal skills.
  • Teamwork: works well independently and in a team environment.
  • Technical ability: solid claim handling skills within authority level and working knowledge of Bond technology tools.
  • Leadership: takes ownership and responsibility for decisions and outcomes.
What We Offer:
  • Competitive salary and performance-based cash incentive awards.
  • Comprehensive benefits program, including health insurance, retirement plan, and paid time off.
  • Opportunities for professional growth and development.

Travelers is an equal opportunity employer and is committed to recruiting, retaining, and developing a diverse workforce. We celebrate differences and promote belonging in the workplace.



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