Automotive Service Advisor
4 weeks ago
Murray Motors Muncy is seeking a highly skilled and customer-focused Automotive Service Advisor to join our team.
Job SummaryThe Automotive Service Advisor will serve as the primary point-of-contact for all automotive service and repair matters, ensuring seamless communication between customers and technicians. This role requires a positive attitude, excellent communication skills, and the ability to deliver world-class customer service.
Responsibilities- Provide exceptional customer service, ensuring a positive experience for every customer interaction.
- Verify customer information, reason for visit, and create a Repair Order.
- Perform a thorough walk-around inspection of each vehicle, noting any existing damage.
- Review customer service history and offer recommended services.
- Obtain multipoint inspection from technicians and update customers on vehicle status.
- Make repair recommendations and manage delivery of repairs, setting and managing customer expectations.
- Process all phases of Service Contracts and Warranties.
- Ensure required documentation is complete and compliant with regulations and standards.
- Complete check-out process, ensuring proper payment method is used.
- Thank customers for their business and handle any customer concerns or issues.
- Work collaboratively with coworkers as a team player.
- Comply with and enforce all safety policies and procedures.
- Attend staff meetings, trainings, and educational classes regularly.
- Work Saturdays as scheduled.
- High school diploma or GED required.
- Neat, clean, and professional appearance.
- Pleasant and friendly demeanor, with an outgoing personality.
- Highly professional and dependable.
- Excellent communication skills, customer service, and problem-solving skills.
- Excellent interpersonal skills for interacting professionally with customers, vendors, and staff.
- Unrestricted driver's license and clean driving record.
- Able to drive both automatic and standard-transmission vehicles.
- Basic computer and internet skills.
- 401(k)
- Employee Discounts
- Health Insurance
- Vision Insurance
- Dental Insurance
- Life and Accident Insurance
- Potential Signing Bonus
- Potential for Periodic and Annual Bonuses
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