Retail Sales Associate
2 months ago
O'Reilly Auto Parts is seeking a highly skilled Retail Service Specialist to join our team. As a key member of our sales and service team, you will be responsible for providing exceptional customer service, leading store team members, and ensuring seamless store operations.
Key Responsibilities- Lead store team members in providing excellent customer service to retail and professional customers.
- Supervise the customer service levels on the retail showroom, including team member execution on customer service programs.
- Ensure telephone is answered according to company policy.
- Process buy online/ship to store, hub and store to store transfers, and DC add orders in a timely manner and contact customers upon shipment arrivals as needed.
- Handle special orders and outside purchases efficiently and according to procedure, utilizing electronic outside purchase order ledger.
- Process retail customer returns and exchanges in an efficient and friendly manner, issue refunds accurately using the correct payment methods, and process or stage returned merchandise correctly.
- Invoice all merchandise, including core charges and warranties, before product leaves the store.
- Communicate Zipline messages, delegate and complete Image Maker and merchandising tasks as assigned.
- Ensure team members are adhering to the posted work schedule, changes/deviations are being approved by a member of management, and team members are clocking in/out according to company policy.
- Perform all store opening/closing duties, including performing day end procedures, verifying/securing money/deposits according to company policy, preparing bank deposits as needed, ensuring all night security lights are on, locking doors and securing building, arming/disarming security alarms, and checking/securing/locking delivery vehicle(s) parked in secure designated area.
- Strong communication skills.
- Ability to obtain RSS Certification.
- Desired: Retail sales experience, preferably in auto parts; Automotive systems and repair knowledge; ASE Certification; Fluency in multiple languages (Spanish is highly desired).
- Competitive Wages & Paid Time Off.
- Stock Purchase Plan & 401k with Employer Contributions Starting Day One.
- Medical, Dental, & Vision Insurance with Optional Flexible Spending Account (FSA).
- Team Member Health/Wellbeing Programs.
- Tuition Educational Assistance Programs.
- Opportunities for Career Growth.
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