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Security Operations Specialist
2 months ago
Security Operations Specialist
Location: Park Ridge, IL / Compensation: Hourly / Employment Type: Full Time or Part Time
Employee Benefits:
- Compensation Structure:
- Starting salary up to $
- Comprehensive Benefits Include:
- Major Medical Coverage
- Supplemental Health Insurance
- Dental and Vision Plans
- Paid Time Off
- Paid Holidays
- Prescription Discounts
- Discounts with Verizon Wireless
- Service Recognition Awards
- Referral Incentives
- Opportunities for Career Advancement
Key Responsibilities:
- Master and uphold the general instructions for your designated post and shift, becoming the authority on all operational aspects.
- Willingness to work at various branch locations as needed.
- Ability to remain on your feet for extended durations.
- Demonstrated capability to handle challenging situations with composure and professionalism.
- Report directly to the Shift/Site Supervisor, Property Manager, and GSS Management.
- Maintain positive relations between the client and GSS.
- Ensure meticulous completion of logs and seek guidance when necessary.
- Foster a secure working environment by treating colleagues and clients with respect.
- Welcome all guests and employees with the highest level of respect and dignity.
- Exhibit integrity and exceptional decision-making skills to make sound judgments in the absence of supervision.
- Monitor, control, and escalate issues to the appropriate authorities, the client, and GSS.
- Stay informed about all additional and emergency instructions as required by the client.
- Adhere to access control protocols established by management for all visitors and vendors.
- Effectively operate access control systems, visitor management systems, and CCTV systems as necessary.
- Respond to incidents and document events with accuracy and thoroughness.
- Report any property damage and special occurrences promptly.
- Deliver outstanding customer service and public relations interactions, maintaining an impeccable image to exceed client expectations.
Qualifications:
- Education and Experience: Minimum age of 21 years. High school diploma or GED required. Proven stable work history. Proficiency in computer usage and software retention is essential.
- Certifications and Screenings: Must possess a valid Permanent Employee Registration Card (PERC) or be willing to apply for one. Completion of a 20-hour training certificate within the first 30 days of employment is required. All candidates must undergo a pre-employment screening process, including a background investigation. Additionally, this role requires the ability to obtain a 40-hour firearms training certificate, FOID card, and necessary equipment.
- Personal Attributes: A mature demeanor, personality, and attitude are crucial for success. Strong verbal and written communication skills are necessary. Fluency in English is required; bilingual candidates are a plus. Maintain a professional appearance and adhere to grooming standards, including no visible tattoos that cannot be covered by a short-sleeve shirt. Exceptional customer service and public relations skills are essential, along with the ability to engage with individuals from diverse backgrounds. Must have reliable communication and transportation.
- Physical Requirements: Duties may include lifting, pushing, or pulling over 50 lbs; standing or sitting for extended periods; and patrolling premises as needed, regardless of weather conditions.
Note: To be considered for this position, candidates must complete the required application process. Guardian Security Services, Inc. is an Equal Opportunity Employer (EOE), welcoming applicants without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status, or any other characteristic protected by applicable laws. Guardian Security Services, Inc. offers competitive wages, career growth opportunities, and a supportive work environment with a variety of benefits.