Automotive Service Director

2 days ago


Orange, California, United States North American Companies Full time

Overview

We are a leading North American Companies, seeking an experienced Automotive Service Director to join our team. As a key member of our service department, you will play a vital role in driving business growth and delivering exceptional customer experiences.

About the Role

This is a dynamic position that requires a seasoned professional with a passion for leadership and customer satisfaction. You will be responsible for overseeing the service department's daily operations, including managing staff, maintaining quality standards, and achieving sales targets.

Responsibilities

  • Provide high-quality customer service and satisfaction at or above company standards
  • Maintain good working relations with factories
  • Motivate, coach, and lead a dynamic and high-performing service selling and technical team
  • Effectively supervise and manage the workload and schedules of all service department associates
  • Effectively operate the service department to achieve overall business performance objectives, including sales, productivity, and profitability goals
  • Assist in diagnosing vehicle problems, warranties, services, and repairs
  • Ensure the service department operates under safe conditions according to established policies and procedures and in compliance with federal, state, and other mandated regulations

Requirements

  • Results-driven, highly energized, customer service-oriented leader
  • Possess a passion for taking care of customers
  • Excellent organization skills and effective verbal and written communication skills
  • Dealertrack experience a plus
  • Proven record of success in dealership management and a strong understanding of vehicle repairs and maintenance
  • Ability to lead a Service team to top-level performance and create a 5-star customer experience
  • Computer experience
  • HS Diploma required; college degree a plus; ASE or manufacturer certifications a plus
  • Must have a current, valid driver's license

Compensation and Benefits

The estimated annual salary for this position is $120,000 - $150,000 depending on experience. Our comprehensive benefits package includes medical, employee discounts on vehicle purchases, parts, and service, paid-time-off, comprehensive employee recognition programs, continued training through the manufacturer, and opportunities for career advancement.



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