Pet Groomer

Pet Groomer Job Summary

This position is responsible for providing professional grooming services for dogs using knowledge of canine characteristics and grooming styles and techniques. The ideal candidate will have a passion for animal care and a commitment to delivering exceptional customer service.

Key Responsibilities:

• Deliver world-class customer satisfaction
• Answer phone and schedule appointments
• Assist in generating business by calling existing and new customers, scheduling appointments, follow-up phone calls and reminders to customers, and verifying vaccinations
• Book appointments and greet pets as they come in
• Report all accidents and injuries to the Store Manager promptly
• Follow bathing/grooming procedures as outlined
• Clean ears, clip nails and perform other needed services
• Adhere to customer instruction of clipping pattern desired
• Clip dog's hair according to determined pattern, using electric clippers, combs, and shears
• Comb and shape dogs' coat
• Talk to live animal, or use other non-physical techniques to keep animal calm
• Complete and maintain customer and company forms
• Properly and completely fill out required grooming forms
• Observe all safety rules and procedures and adhere to safety standards
• Sweep, vacuum, clean and sanitize cages, tubs and other cleaning as needed to maintain standards
• Assist in store operations as needed

Requirements:

• Minimum of 1-year experience grooming/styling pets
• Must be comfortable working with dogs and cats
• Must provide own tools (clippers, blades, shears) or be willing purchase required tools
• High school diploma or equivalent
• Successful completion of Paragon Level 1 & 2 training provided by Petsense
• Ability to read, write and count accurately
• Ability to operate and use all grooming tools and equipment including bathing tubs, brushes, steel combs, barber shears, scissors, clippers, driers, and bathing products such as perfumed shampoo and soaps
• Ability to communicate effectively with customers
• Ability to display compassion with animals and treat them accordingly
• Ability to exhibit attention to detail
• Ability to read, write, and count to accurately complete all documentation
• Ability to lift and carry pets generally weighing 0-50 pounds
• Ability to work varied hours, days, nights, and weekends as business needs dictate
• Ability to stand and walk for long periods of time
• Ability to safely work around pets and pets' waste

Working Conditions:

The working environment is favorable, generally working inside with moderate noise. Exposure to wet conditions, particularly when bathing dogs. Exposure to cats and dogs of all sizes, breeds, and temperaments. Exposure to sharp grooming instruments, perfumed shampoos and soaps, pets, and pet waste. Work shifts vary from one store to another, but generally are no less than 4 hours and may exceed 8 hours. Promote a safe and productive work environment for Team Members and customers and adhere to Company safety training and guidelines. Indoor floors and outdoor lots generally are hard surfaces (concrete, asphalt, etc.) lighting and temperature are adequate.

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