Client Service Specialist
14 hours ago
About Prime Tech Enterprises
We are a sales and client management firm dedicated to delivering exceptional solutions to our clients. We specialize in sales and customer acquisition, striving to provide unmatched service and results for our exclusive clients.
Job Opportunity
We seek a highly motivated and customer-focused individual to join our sales team as an Entry Level Client Service Specialist in Client Services - Telecommunications. This role will be responsible for facilitating sales presentations to customers and troubleshooting any customer issues that may arise.
Key Responsibilities
- Sales Presentations: Facilitate sales presentations to customers with the goal of enrolling them in our client's available services.
- Troubleshooting: Troubleshoot and resolve customer issues, concerns, or challenges promptly, escalating complex problems to appropriate team members when necessary.
- Product Knowledge: Develop a deep understanding of our products and services to effectively communicate their features and benefits to clients.
- Record Keeping: Maintain accurate and detailed records of client interactions, inquiries, feedback, and resolutions in our CRM system.
Requirements
- Customer Support Experience: Previous experience in customer support, client management, or a related field is preferred.
- Communication Skills: Exceptional interpersonal and communication skills, both written and verbal.
- Problem-Solving Ability: Strong problem-solving abilities with a customer-centric approach.
- Crm Software Proficiency: Proficiency in using CRM software and other relevant tools.
- Organizational Skills: Detail-oriented with excellent organizational skills.
Education Requirements
- High School Diploma: High school diploma or equivalent; Bachelor's degree preferred.
Salary Range: $55,000 - $70,000 per year, depending on experience and qualifications.
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La Habra, California, United States Prime Tech Enterprises Full timeJob Description:Responsibilities:Interact professionally with current and prospective customers, addressing inquiries and providing information about our products/services.Facilitate sales presentations to customers with the goal of enrolling them in our available services.Troubleshoot and resolve customer issues promptly, escalating complex problems to...
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