Customer Service Ambassador

2 weeks ago


Visalia, California, United States Graybar Full time
Company Overview

At Graybar, we believe that our employees are the heart and soul of our company. We strive to create a collaborative environment where our team members can grow, learn, and make a difference in an ever-changing world.

Salary

The expected salary for this position is $24.50 per hour, depending on experience.

Job Description

We are seeking a Customer Service Representative to serve as a key contact and liaison for customers to ensure their total satisfaction. This role involves interacting with customers on an ongoing basis, entering orders, handling requests, and providing support needed in a timely, professional, and courteous manner.

Main Responsibilities:
  • Ensure every customer experience is top-notch in quality
  • Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner, ensuring follow-up on all customer issues
  • Take an active role in selling Graybar goods and services on inbound calls
  • Provide support on product selection and application
  • Coordinate customer service requests, including order entry, pricing, expediting, billing, order maintenance, credit, and claims
Required Skills and Qualifications

To be successful in this role, you will need strong communication skills, a passion for customer service, and the ability to handle a variety of customer situations with enthusiasm and tact. A high school education is required, and 2+ years of experience is preferred. A 2-year or 4-year degree is also preferred.

Benefits

As a full-time employee of Graybar, you will accrue three weeks of vacation during your first 12 months and have access to a wide variety of benefits, including medical insurance, dental insurance, vision plan, life insurance, flexible spending accounts, disability benefits, profit-sharing plan, 401(k) savings plan, paid vacation, sick days, and holidays.



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