Customer Service Ambassador
2 weeks ago
At Graybar, we believe that our employees are the heart and soul of our company. We strive to create a collaborative environment where our team members can grow, learn, and make a difference in an ever-changing world.
SalaryThe expected salary for this position is $24.50 per hour, depending on experience.
Job DescriptionWe are seeking a Customer Service Representative to serve as a key contact and liaison for customers to ensure their total satisfaction. This role involves interacting with customers on an ongoing basis, entering orders, handling requests, and providing support needed in a timely, professional, and courteous manner.
Main Responsibilities:- Ensure every customer experience is top-notch in quality
- Handle incoming and outgoing customer calls and written correspondence in a professional, timely manner, ensuring follow-up on all customer issues
- Take an active role in selling Graybar goods and services on inbound calls
- Provide support on product selection and application
- Coordinate customer service requests, including order entry, pricing, expediting, billing, order maintenance, credit, and claims
To be successful in this role, you will need strong communication skills, a passion for customer service, and the ability to handle a variety of customer situations with enthusiasm and tact. A high school education is required, and 2+ years of experience is preferred. A 2-year or 4-year degree is also preferred.
BenefitsAs a full-time employee of Graybar, you will accrue three weeks of vacation during your first 12 months and have access to a wide variety of benefits, including medical insurance, dental insurance, vision plan, life insurance, flexible spending accounts, disability benefits, profit-sharing plan, 401(k) savings plan, paid vacation, sick days, and holidays.
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