Senior Content Associate

2 weeks ago

New York, New York, United States Wolters Kluwer Full time
Job Summary

We are seeking a highly organized and detail-oriented Senior Content Associate to provide essential editorial, administrative, and analytical support to our Medical Journals team. This role is ideal for someone looking to start their career in publishing and is responsible for contributing to the growth of our journals portfolio and supporting new business opportunities.

Key Responsibilities
  • Provide editorial and administrative support to the Director, Associate Director, and Publishing Team, serving as the 'go-to' person for the medical journals department and assisting in the daily management of the journals' list and editorial offices.
  • Be trained and become proficient in the administrative tool for the journals' website platforms and be responsible for basic maintenance and making necessary changes on journal sites. Pull, compile, and format related usage statistics for journal website platforms and Ovid platforms.
  • Update and maintain social media feeds for journals as directed by the medical journals team. Pull, compile, and format related usage statistics for social media programs.
  • Interact directly with customers/clients and specialty KOLs to carry out various requests and provide data and customer service needed to support day-to-day operations or special projects.
  • Assist in researching and developing new product ideas and projects, actively sharing insights and participating in team discussions.
  • Code invoices, prepare check requests, and seek payment approvals. Send promotional copies to editors and societies, order letterhead/cards/supplies as needed for the medical journals team and editorial offices.
  • Be the point of contact for the medical journals team in trafficking editor, society, and vendor payments with Accounts Payable (AP).
  • Support copyediting, basic graphic design, and formatting in Microsoft Word to enhance customer-facing reports, proposals, and presentations.
  • Manage deadlines and expectations to obtain and compile data from various departments, using analytics tools.
  • Coordinate travel logistics, including meeting invitation deployment and tracking, room booking, billing, and catering for offsite editorial board and strategic meetings.
  • Coordinate and support internal and external meetings, including scheduling, a/v, catering, and other logistics as needed.
  • Compile and distribute meeting notes for regular staff meetings, editorial board meetings, and other meetings as assigned.
  • Respond to communication from outside editors, advertisers, and others and direct calls to appropriate departments.
  • Be responsible for the upkeep and maintenance of a centralized database of editor and society contact information, journal contracts, and specifications, etc. Be proficient in creating reports from the database.
  • Create and maintain schedules for yearly, monthly, or quarterly activities and prompt action on those activities.
  • Periodically check all online journal references on the LWW online store, eJP, Ovid, third-party, and other WK sites and address any problems or alert the publishers and marketers as necessary.
Requirements
  • Bachelor's degree preferred or equivalent relevant experience.
  • 1 year or more of prior experience as an administrative, editorial, or marketing assistant or coordinator, or related experience, with interest in the publishing space.
  • Advanced proficiency in Excel, PowerPoint, and Microsoft Word with experience in creating professional presentations.
  • Strong attention to detail, communication, and organizational skills.
Preferred Qualifications
  • Intermediary knowledge of academic journals, including familiarity with editorial processes.
  • Good organization and communication skills, business writing abilities, and problem-solving capabilities.
  • Experience in updating and managing websites and/or HTML coding.
  • Previous experience with Microsoft Teams or a similar program.
  • Experience in communicating with customers, addressing inquiries, and providing support.
  • Ability to handle multiple tasks simultaneously, set priorities, and meet deadlines.
  • Ability to work independently and as a team member.
  • Strong attention to detail and ability to be thorough in completing tasks.
  • Experience with analytics tools such as Google Analytics, Adobe Analytics, and Power BI for data-driven decision-making.
  • Capacity to deal effectively with varied groups of people, including external customers, healthcare professionals, and teams across the organization.
  • Previous experience utilizing social media.
Travel Requirements
  • Minor travel may be requested after some experience in the position. Travel to other WKH offices and occasional travel to domestic conferences or symposia may be required.
  • Hybrid - in office 2 days/week in Philadelphia, PA.

We are an equal opportunity employer and welcome applications from diverse candidates. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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