Customer Service Representative

2 weeks ago


Burley, Idaho, United States Packing Corp Of America Full time
Customer Service Representative

At Packaging Corporation of America, we're seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you'll be responsible for providing exceptional service to our customers, responding to their inquiries, and resolving any issues that may arise.

Key Responsibilities:
Respond to customer inquiries regarding product availability, pricing, and delivery dates
Resolve customer complaints and requests for billing adjustments
Collaborate with internal departments to ensure order completeness and accurate invoicing
Communicate significant information regarding customer accounts/orders to internal departments

Requirements:
Education equivalent to high school diploma required
Two (2) years' previous work experience in a customer service role
Strong working knowledge of computer systems, including Microsoft Word, Excel, and Outlook

Preferred Requirements:
Associates degree or college business coursework
Previous experience using automated order entry systems
Previous experience in the manufacturing sector, containerboard, and corrugated packaging industry

What We Offer:
Competitive salary range: $39,600.00 - $59,400.00
Opportunity to work in a fast-paced, deadline-oriented environment
Collaborative team environment with a focus on open communication and information sharing
Flexible hours and overtime as needed

Apply now to join our team and take the first step towards a rewarding career in customer service

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