Part-time Sales Associate

4 weeks ago

Carmel, Indiana, United States Knitwell Group Full time
About Us

At Knitwell Group, we empower women to find their authentic self-expression through our modern, feminine, and versatile clothing. Our goal is to make our clients feel confident and stylish wherever their day takes them.

Position Overview

We are seeking a Part-time Sales Associate to join our team. As a Sales Associate, you will be responsible for providing exceptional customer service, building relationships with clients, and maintaining a clean and safe store environment.

Key Responsibilities
  • Embody our company values and set an example through your behavior
  • Ensure compliance with all Knitwell Group practices and procedures
  • Perform additional responsibilities as assigned by management
Revenue Generation
  • Meet or exceed divisional, store, and individual financial and credit goals
Client Experience
  • Provide excellent customer service by anticipating client needs and exceeding expectations
  • Build relationships with clients, create client loyalty, and multitask while servicing internal and external clients
  • Address client concerns, resolve issues when possible, and involve management when necessary
  • Portray a gracious, friendly, energetic, and engaging manner and be respectful and professional at all times
  • Take ownership, solicit and incorporate feedback for professional growth and development
  • Communicate effectively with management, team members, and external clients in person, through written correspondence, and over the phone
  • Build collaborative and productive relationships by sharing ideas, treating others fairly, with respect, and valuing differences
  • Embody our company values and behaviors, inspire team members by leading by example, and support an environment of learning and trust
  • Ensure compliance with all company policies, practices, and procedures, as well as federal, state, and local laws
Operations
  • Complete opening and closing procedures and tasks as directed by management, with a focus on client satisfaction
  • Meet merchandise processing standards and maintain an organized and accessible work area
  • Adhere to Loss Prevention practices and be aware of and report potential incidents to ensure shortage control and protect company assets
  • Maintain a safe work environment and report any potential hazards to management
  • Participate and assist in the preparation for the store's inventory
  • Report to work as scheduled, record time worked accurately, and remain flexible to meet business needs
  • Follow all Knitwell Group operational guidelines, processes, and procedures
  • Review bulletin boards daily
Technical Expertise
  • Demonstrate a desire and ability to be learner-responsible and navigate Knitwell Group's computer learning systems
  • Perform register transactions quickly and efficiently
  • Be proficient in using Distributed Order Maintenance (DOM's) and StyleFinder to locate product for clients and process transactions accurately
  • Operate the phone, answering calls with an appropriate greeting, transferring, and placing calls on hold
  • Operate and understand the functions of the Point of Sale (POS) system
Product/Brand Management
  • Understand and clearly articulate Knitwell Group's brand positioning, including the uniqueness of our expressions, current marketing and promotional initiatives, markdowns, POS events, Bounce Back promotions, coupon events, lifestyle concepts, and internal and external client interactions
  • Live Knitwell Group's Purpose, Values & Behaviors, and Practices in all interactions
  • Participate in and attend store meetings
  • Proactively use associate education tools to build product and styling knowledge with peers
  • Embrace fashion, understand current market trends, and articulate them using Knitwell Group's interpretations in every client interaction
  • Packages and wraps client purchases according to Knitwell Group standards
Position Requirements
  • Client Service: Ability to function as a role model, ensuring the client remains the top priority, and takes initiative to build a loyal client base
  • Follow Directions: Ability to prioritize and meet deadlines as assigned with minimal supervision and within designated timeframes
  • Merchandising: Knowledge of visual standards and techniques, and ability to implement and maintain with Knitwell Group's guidelines
  • Communication: Communicate effectively with Clients, Members of Management, Business Partners, and Store Associates
  • Accuracy: Ability to handle cash and provide change without error
  • Schedule: Remain flexible in scheduling that meets the needs of the business
  • Physical: Ability to lift and carry up to 20 pounds occasionally, maneuver effectively around the sales floor and stock room
Educational Requirements and Experience
  • Minimum Requirements: High School Diploma or GED
  • Minimum one year sales associate or relevant experience in the services industry with proven results

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