Support Operations Specialist
3 days ago
The Support Operations Specialist plays a vital role in delivering exceptional customer experiences. As a key member of our team, you will handle customer inquiries, resolve issues, and collaborate with internal stakeholders to ensure seamless operations.
Responsibilities:
- Manage incoming customer calls, emails, and chats, providing timely and professional responses.
- Escalate complex issues to senior staff members or external partners when necessary.
- Collaborate with internal teams to resolve customer complaints and concerns.
- Perform data entry, report generation, and other administrative tasks as required.
About the Position:
- A minimum of 2 years' experience in customer-facing roles or equivalent.
- Excellent written and verbal communication skills.
- Prior experience with Microsoft Office applications, including Excel, Outlook, Teams, Word, and PowerPoint.
- Ability to work effectively in a fast-paced environment.
What We Offer:
- An estimated annual salary range of $52,000-$68,000, depending on experience.
- A comprehensive benefits package, including health insurance, retirement savings plans, and paid time off.
- Ongoing training and professional development opportunities.
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