Support Operations Specialist

3 days ago


Aurora, Illinois, United States Sonova AG Full time
Job Overview:

The Support Operations Specialist plays a vital role in delivering exceptional customer experiences. As a key member of our team, you will handle customer inquiries, resolve issues, and collaborate with internal stakeholders to ensure seamless operations.

Responsibilities:
  • Manage incoming customer calls, emails, and chats, providing timely and professional responses.
  • Escalate complex issues to senior staff members or external partners when necessary.
  • Collaborate with internal teams to resolve customer complaints and concerns.
  • Perform data entry, report generation, and other administrative tasks as required.

About the Position:
  • A minimum of 2 years' experience in customer-facing roles or equivalent.
  • Excellent written and verbal communication skills.
  • Prior experience with Microsoft Office applications, including Excel, Outlook, Teams, Word, and PowerPoint.
  • Ability to work effectively in a fast-paced environment.

What We Offer:
  • An estimated annual salary range of $52,000-$68,000, depending on experience.
  • A comprehensive benefits package, including health insurance, retirement savings plans, and paid time off.
  • Ongoing training and professional development opportunities.


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