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Assistant General Manager
2 months ago
Job Summary:
The Assistant General Manager at Schahet Hotels is a crucial role that requires a high level of leadership and operational expertise. As a key member of the hotel's management team, you will be responsible for ensuring the smooth operation of the hotel's day-to-day activities, in line with the company's brand standards and values.
Key Responsibilities:
- Team Leadership: Collaborate with the General Manager to supervise and motivate hotel associates, ensuring they have the necessary tools and resources to deliver exceptional guest experiences.
- Guest Satisfaction: Monitor and address guest satisfaction scores, ensuring they exceed expectations and maintaining a high level of customer satisfaction.
- Departmental Collaboration: Work closely with various departments to resolve any issues and maintain a high level of service, ensuring seamless communication and coordination.
- Recruitment and Training: Participate in the recruitment and training processes, identifying and developing talent to meet the hotel's operational needs.
- Administrative Tasks: Assist with payroll, HR, and scheduling tasks, ensuring compliance with company policies and procedures.
- Property Maintenance: Conduct daily property inspections and oversee property maintenance, ensuring the hotel's facilities and amenities are well-maintained and up-to-date.
- Sales and Marketing: Collaborate with the sales and marketing teams to develop and implement strategies that drive revenue growth and increase brand awareness.
- Corporate Requirements: Meet corporate requirements and deadlines, ensuring the hotel's performance metrics are met and exceeded.
Requirements:
- Education: College degree in Hospitality Management or equivalent.
- Experience: Minimum of two years' experience in hotel management, with a proven track record of success in a similar role.
Key Skills:
- Communication: Effective communication in English, with the ability to communicate complex ideas and concepts to both internal and external stakeholders.
- Technical Skills: Proficiency in Microsoft Office and other relevant tools, with the ability to adapt to new technologies and systems.
- Decision-Making: Ability to make strategic decisions in the absence of the General Manager, with a focus on driving business results and improving hotel performance.
