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Client Experience Specialist

3 weeks ago

Dublin, Ohio, United States Chad Harris - State Farm Agent Full time
About the Role

The Client Experience Specialist will be responsible for managing customer inquiries and resolving issues in a timely and professional manner. This involves maintaining accurate client records, updating information as needed, and collaborating with other departments to ensure customer satisfaction.

This is an excellent opportunity for individuals with strong communication and problem-solving skills to join our team and make a meaningful impact on our customers' lives.

We are committed to providing a supportive work environment that fosters growth, development, and success for our team members.

Key Responsibilities:

  • Manage customer inquiries and resolve issues
  • Maintain client records and update information as needed
  • Assist with customer retention strategies
  • Coordinate with other departments to ensure customer satisfaction

Requirements:

  • Strong communication and problem-solving skills
  • Experience in customer service preferred
  • Ability to handle high-stress situations calmly

Benefits:

  • Competitive salary: $45,000 - $65,000 per year
  • Simple IRA
  • Bonus based on performance
  • Flexible schedule
  • Opportunity for advancement
  • Paid time off
  • Training & development

Estimated Salary Range: $45,000 - $65,000 per year, depending on experience and qualifications.