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Healthcare Support Associate

2 months ago

Waukesha, Wisconsin, United States Optum Full time

About Optum: Optum is a leading global organization dedicated to enhancing healthcare delivery through innovative technology, helping millions achieve better health outcomes.

Role Overview: As an Associate Patient Care Coordinator, you will play a vital role in facilitating patient interactions within our clinic. Your responsibilities will include managing appointment schedules, addressing billing inquiries, and overseeing patient medical records.

Key Responsibilities:

  • Welcome patients and visitors, providing exceptional customer service in person and through various communication channels.
  • Accurately enter and update patient demographic and financial data to ensure timely registration.
  • Gather necessary applications and forms, ensuring all required signatures are obtained and documents are properly managed.
  • Inform patients about their financial responsibilities, collect payments, and maintain accurate financial records.
  • Collaborate with various departments to ensure a seamless patient experience.
  • Meet or exceed audit accuracy standards and proactively address any discrepancies.
  • Perform additional duties as assigned.

Why Choose Optum? At Optum, we offer a competitive compensation package along with a comprehensive benefits program, including:

  • Paid Time Off and Holidays
  • Medical, Dental, and Vision Insurance
  • 401(k) Savings Plan and Employee Stock Purchase Plan
  • Education Reimbursement and Employee Discounts
  • Employee Assistance and Referral Bonus Programs

Qualifications:

  • High School Diploma or GED
  • Minimum of 1 year of customer service experience in a professional environment
  • Ability to work a flexible schedule

Commitment to Diversity: Optum is an Equal Employment Opportunity/Affirmative Action employer. We value diversity and encourage applications from all qualified individuals.

Join us in our mission to improve health outcomes and create a healthier world for everyone.