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Customer Service Liaison

1 week ago

Pompano Beach, Florida, United States John Knox Village of Florida Full time

We are seeking a highly motivated and customer-focused individual to join our team as a Front Desk Ambassador. This is an exciting opportunity to provide exceptional service to the residents and family members of John Knox Village.

This key role involves greeting and assisting residents in a welcoming, professional, and helpful manner. You will play a crucial part in coordinating various services, such as transferring phone calls to resident homes, arranging transportation, and sorting/distributing resident mail.

As a Front Desk Ambassador, you will be responsible for providing direct support to residents and guests. Your primary goal will be to deliver outstanding customer service with every interaction.

In addition to your excellent communication skills, you will need to possess a high level of empathy and understanding when interacting with residents. A typical day at John Knox Village includes:

  • Greeting residents and visitors warmly
  • Assisting with daily tasks and inquiries
  • Coordinating services and resources

We offer a comprehensive training program to ensure your success in this role. Our team is dedicated to providing ongoing education and opportunities for growth.