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Restaurant Operations Manager
2 months ago
PRIMARY OBJECTIVE OF THE ROLE:
The Restaurant Operations Manager is accountable for overseeing all facets of store management and operations.
- Ensure all aspects of a Jimmy John's restaurant function smoothly, delivering outstanding customer service and high-quality products while maintaining profitability.
- Direct the efficient execution of prompt, accurate sandwich preparation and exceptional customer service, all while upholding a clean and organized environment.
- Engage effectively with various levels within the organization and the broader Jimmy John's community.
- Set labor targets and staffing requirements, including compensation structures.
- Supervise a team of approximately 3 to 15 staff members, assigning tasks, overseeing performance, and conducting evaluations.
- Manage the recruitment, training, assessment, discipline, and separation of employees.
- Provide on-the-job training for new hires.
- Oversee the ordering, receiving, storage, and distribution of all food, labor, equipment, cleaning, and paper supplies to minimize losses due to waste or theft.
- Supervise food preparation, sales, and service operations.
- Order sufficient food items to meet expected customer demand.
- Ensure that every customer receives top-tier service.
- Coordinate deliveries and assist drivers to optimize delivery efficiency.
- Implement systems and procedures with complete integrity and thoroughness.
- Complete daily and weekly administrative tasks.
- Accountable for cash drawer management throughout the shift.
- Enforce corporate policies.
- Manage inventory through a weekly inventory system and maintain regular ordering schedules.
- Receive and store products appropriately.
- Conduct weekly management meetings.
- Audit operational systems and procedures as well as end-of-shift paperwork.
- Arrange for preventive maintenance and upkeep of store equipment and supplies.
- Perform additional related duties as required.
- Assist in-store staff during peak periods to maintain operational efficiency.
- Support staff in welcoming customers, processing orders, operating the cash register, assembling orders, and ensuring accuracy.
- Carry out daily food preparation tasks (opening procedures, meat and vegetable slicing, bread production).
- Strong oral and written communication abilities.
- Capacity to prioritize tasks, work independently, and achieve objectives without supervision.
- Aptitude for resolving customer and employee issues effectively.
- Proficiency in using personal computers and various software applications (Word / Excel).
- Ability to manage stress and operate in high-volume environments.
- Interpersonal skills to collaborate effectively with others, motivate staff, and engage with customers.
- High school diploma or equivalent training.
- Completion of recommended corporate training programs.
- Valid driver's license, reliable transportation, current automobile insurance, and a clean driving record.
- Experience in a retail food environment is advantageous.
- This position requires bending, standing, and walking throughout the workday.
- Must be able to lift up to 50 pounds.
- Must be at least 19 years of age.
- Must possess the stamina to work a minimum of 50-60 hours per week.
