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Customer Service Representative
2 months ago
We are seeking a highly motivated and customer-focused individual to join our Service Team as a Customer Service Representative. As a key member of our team, you will be responsible for delivering exceptional customer experiences and providing top-notch service to our clients.
Key Responsibilities- Scheduling and Coordination: Schedule vehicle appointments and ensure seamless coordination with our service team.
- Repair and Maintenance Recommendations: Provide expert recommendations for repairs and maintenance to our clients, ensuring their vehicles are running safely and efficiently.
- Price Quotes and Inquiries: Provide accurate and transparent price quotes, addressing client inquiries and concerns in a timely and professional manner.
- Client Communication: Respond to client inquiries via phone and email, ensuring prompt and courteous communication.
- Additional Duties: Assist with other automotive service-related duties as needed, supporting the overall success of our Service Team.
- Automotive Experience: 1 year of experience in the automotive industry (preferred)
- Mechanical Knowledge: 1 year of mechanical knowledge (preferred)
- Generous Benefits Package: Enjoy a comprehensive benefits package, including medical, dental, and vision coverage, 401(k) with percentage matched, life insurance, short-term disability, paid vacation, and holidays.
Thelen Auto Group is a family-owned and operated company, serving the Great Lakes Bay Region since 1977. We pride ourselves on providing superior customer experiences and giving back to the community we live in.
We are committed to creating a positive and inclusive work environment, where our employees can grow and thrive. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
