Community Banking Professional

3 weeks ago


Bothell, Washington, United States Qualstar Credit Union Full time

About Qualstar Credit Union: We're a growing, financially strong not-for-profit organization, proudly serving 70,000 members through their labor union associations.

We're seeking highly motivated individuals to join our Contact Center Team. As a Contact Center Representative, you'll connect with members and deliver exceptional service:

  • Educate members about financial solutions tailored to their needs
  • Assist with Online Services, account inquiries, and troubleshooting
  • Handle a variety of calls, from basic questions to complex issues, with empathy and professionalism
  • Collaborate with Leads, Supervisors, and Managers to ensure seamless service

We offer an exceptional workplace with benefits designed for your growth and work-life balance:

  • A Purpose-Driven Organization: Be part of a financially strong, not-for-profit team focused on giving back to members
  • Career Growth Opportunities: Advance at the pace you grow With three levels of advancement, your progress depends on your skills-not someone else leaving
  • Comprehensive Benefits: Generous medical, dental, vision, and life insurance
  • Retirement Security: 401K contributions made on your behalf, plus matching options
  • Work-Life Balance: Set schedules and occasional six-hour Saturday shifts, paid as a full day
  • Flexible Holiday Options: Enjoy six paid federal holidays and five additional holidays you can work for double-time pay or a floating holiday
  • Paid Leave: Vacation and sick leave to support your well-being


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