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Senior Customer Experience Manager

1 month ago

Milford, Delaware, United States Rite Aid Full time
About the Role

We are seeking a skilled Senior Customer Experience Manager to lead our team and provide exceptional service to our customers.

Job Description
  • Supervise and assist Store Associates with daily operational tasks, ensuring seamless customer experiences.
  • Deliver outstanding customer service by assisting with shopping needs and transactions, providing solutions, and exceeding expectations.
  • Tend to merchandising tasks via plan-o-gram, maintaining visually appealing store displays.
  • Perform receiving and stocking procedures, counting cash register drawers, preparing deposits, and ordering change from the bank.
  • Ensure store inventory is regularly inspected, removed, or rotated according to the Product Freshness Review Schedule, promoting freshness and quality.
  • Maintain a safe, clean, and pleasing environment for customers and associates, adhering to company standards.
  • Design monthly schedules and assign work to foster efficient and effective workflows.
Requirements
  • H.S. Diploma or General Education Degree (GED) required.
  • At least one (1) year of experience in retail, food service, restaurant, or customer service industry, preferably at a supervisor level.
What We Offer

In addition to competitive compensation ($45,000 - $65,000 per year), we offer generous paid time off, 401K matching, and career growth opportunities.

We prioritize employee health and wellness, offering competitive health plans that cater to diverse needs. Our supportive environment inspires personal growth, achievements, and fulfillment.