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About Michaels Stores
Michaels is a leading arts and crafts retailer that provides a wide range of products and services to customers. As a Sales Associate, you will play a key role in delivering an exceptional customer experience and driving sales growth.
Key Responsibilities
- Provide fast and friendly customer service, ensuring that customers have a positive shopping experience.
- Process transactions accurately and efficiently, maintaining a high level of cash handling standards.
- Engage customers on the benefits of our rewards program and complete enrollments.
- Educate customers on our Voice of Customer (VOC) survey.
- Merchandise recovery and maintenance, ensuring that the store is well-stocked and visually appealing.
- Support shrink and safety programs, maintaining a safe and secure shopping environment.
- Assist with omnichannel processes, ensuring seamless customer experiences across all channels.
- Execute a well-merchandised and in-stock store, meeting sales and customer service goals.
Requirements
- Retail and/or customer service experience preferred.
- Ability to remain standing for long periods of time.
- Ability to move throughout the store.
- Regular bending, lifting, carrying, reaching, and stretching.
- Lifting heavy boxes and accessing high shelves by ladder or similar equipment.
Work Environment
Public retail store setting, taking care of our customers. All public areas are climate-controlled, with some stock rooms and outdoor areas that may not be climate-controlled.
