IT Support Specialist

4 weeks ago


Whittier, California, United States H Mart Full time
Job Summary

The IT Help Desk Coordinator will provide technical support to H Mart employees and customers. The ideal candidate will have excellent communication skills, a strong understanding of computer hardware and software, and the ability to troubleshoot complex technical issues.

Responsibilities

  • Respond to user inquiries and provide technical support via phone, email, or in-person.
  • Assist users in resolving hardware, software, and network-related issues.
  • Walk users through problem-solving processes and provide step-by-step solutions.
  • Diagnose and troubleshoot technical issues reported by end-users.
  • Escalate complex problems to the appropriate IT support teams for resolution.
  • Perform root cause analysis and implement solutions to prevent recurring issues.
  • Maintain accurate records of user issues, solutions provided, and other relevant information.
  • Create and update knowledge base articles to facilitate self-help for end-users.
  • Install, configure, and update software applications and operating systems.
  • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
  • Conduct routine checks and maintenance tasks to ensure system stability and security.
  • Provide basic training to end-users on using hardware and software applications.
  • Create and deliver user guides and tutorials for common issues.
  • Collaborate with other IT support teams and departments to resolve complex issues.
  • Participate in meetings and contribute to the improvement of IT processes.

Qualifications / Skills

  • Proven experience as an IT Help Desk Support or similar role.
  • Knowledge of computer hardware, software, and troubleshooting techniques.
  • Strong communication and customer service skills.
  • Familiarity with help desk software and remote desktop tools.
  • Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.
  • A degree in Computer Science, Information Technology, or a related field is preferred.
  • Bilingual in Korean and English.

Benefits

  • Health, Dental & Vision insurance / EAP (Employee Assistance Program) per company policy.
  • 401 (k) Retirement Plan with up to 5% match per company policy.
  • Life Insurance and AD&D (Accidental death & Dismemberment) per company policy.
  • BTA Insurance (Business Travel Accident Coverage).
  • Company provided lunch.
  • Paid-time off (PTO) and Paid Holidays per company policy.
  • Celebration & Condolence Benefits per company policy.
  • Holiday Gift certificates per company policy.
  • FSA (Flexible Spending Account) per company policy.
  • DCFSA (Dependent Child Care Spending Account) per company policy.

Work Hours

  • MON-FRI, 8:00am to 5:00pm.

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