Field Service Technician
3 weeks ago
This is a Field Service Technician position at DEX Imaging.
Key Responsibilities- Provide exceptional customer support and service during field visits or dispatches.
- Tie workflow to schedule for efficient operations.
- Manage on-site installation, repair, maintenance, and test tasks.
- Diagnostics and problem-solving skills are essential for determining proper solutions.
- Produce timely and detailed service reports for clients.
- Document service and installation actions by completing forms, logs, and records.
- Operate vehicles in a safe manner and utilize field automation systems effectively.
- Follow company protocols and procedures consistently.
- Collaborate with technical teams and share information across the organization.
- Understand customer requirements and provide appropriate recommendations or briefings.
- Maintain job knowledge by participating in educational opportunities and staying updated on industry publications.
- Buil positive relationships with customers through excellent communication skills.
- Diagnose and support entire machine systems, as well as assist customers within the field operation and adjustments.
- Complete technician comments in a timely manner for assigned work and submit necessary paperwork.
- Work as part of a cohesive team within the shop to meet customer needs.
- Follow all safety practices when completing work assignments.
- Help maintain company vehicles, inventory, and tools in proper working condition.
- Pursue additional technical and product knowledge by actively participating in training programs, including manufacturer training and on-the-job training.
- Communicate effectively with customers, answering questions and making recommendations for additional work as needed.
- Adhere to all safety precautions and follow safety requirements to complete job tasks properly.
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