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Customer Service Representative

2 weeks ago


Onalaska, Wisconsin, United States Festival Foods Full time
About Festival Foods

Festival Foods is a Wisconsin-based family- and employee-owned grocer committed to giving back to the communities it serves and providing exceptional service and value. We operate over 40 full-service supermarkets across the state of Wisconsin.

We are dedicated to building a top-notch team of skilled, experienced, and service-oriented associates who represent a variety of backgrounds, perspectives, and talents. Our goal is to create a positive shopping experience for our guests, and we strive to make every interaction count.

Job Description:Key Responsibilities:
  • Engage with Guests: Engage in friendly conversations, make eye contact, and ensure every guest feels welcome and valued.
  • Efficient Transactions: Scan grocery items, process sales efficiently, and handle monetary transactions with care.
  • Bagging with Care: As needed, bag items thoughtfully to ensure products reach their destination in the condition they left our store.
  • Stay Informed: Maintain awareness of all promotions and advertisements to assist guests effectively.
  • Maintain Order: Keep your register station neat and well-stocked with necessary supplies.
  • Communication: Relay guest requests to the Guest Services leadership team as needed to ensure guest satisfaction.
Requirements:
  • Customer Service Skills: Ability to engage with guests and provide outstanding service.
  • Retail Experience: Ability to process information and merchandise transactions and handle cash and media at registers.
  • Communication: Strong ability to communicate effectively with both customers and team members.
  • Accuracy: Ability to read, count, and write accurately to ensure precise transactions.