Emergency Response Coordinator

4 weeks ago


Hot Springs National Park, Arkansas, United States West Central Planning & Development District Full time
Job Summary

We are seeking a highly skilled Emergency Response Coordinator to join our team at West Central Arkansas Workforce Development Area. As a key member of our dispatch team, you will be responsible for providing critical communication and dispatch services for emergency medical services.

Key Responsibilities:

  • Utilize advanced computer systems to monitor and manage the location and movement of emergency units
  • Receive and respond to emergency and non-emergency calls, allocating resources to match dynamic system demands
  • Maintain effective radio communications with units and provide critical information to ensure timely responses
  • Monitor and document response times, ensuring efficient and effective service delivery
  • Ensure the cleanliness and organization of the dispatch center and work area
  • Provide exceptional customer service, adhering to employer guidelines and maintaining patient confidentiality
  • Investigate and report response time exceptions, ensuring continuous improvement and quality service
  • Dispatch medical support personnel and complete daily status reports, including response time exceptions and reliability metrics
  • Collaborate with field personnel to monitor system performance and communicate system demands, recognizing the needs, capabilities, and limitations of each unit
  • Comply with all local, state, and federal employment laws and company policies, including continuing education requirements and certification maintenance
  • Represent the organization as a public relations representative, adhering to all company and departmental policies and procedures

Requirements:

  • Pass the 2-Hour CritiCall Test
  • High School Diploma or GED
  • Availability to work flexible hours
  • Minimum typing speed of 30 WPM
  • Current Driver's License
  • Current CPR Healthcare Provider Certification


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