Emergency Response Coordinator
4 weeks ago
We are seeking a highly skilled Emergency Response Coordinator to join our team at West Central Arkansas Workforce Development Area. As a key member of our dispatch team, you will be responsible for providing critical communication and dispatch services for emergency medical services.
Key Responsibilities:
- Utilize advanced computer systems to monitor and manage the location and movement of emergency units
- Receive and respond to emergency and non-emergency calls, allocating resources to match dynamic system demands
- Maintain effective radio communications with units and provide critical information to ensure timely responses
- Monitor and document response times, ensuring efficient and effective service delivery
- Ensure the cleanliness and organization of the dispatch center and work area
- Provide exceptional customer service, adhering to employer guidelines and maintaining patient confidentiality
- Investigate and report response time exceptions, ensuring continuous improvement and quality service
- Dispatch medical support personnel and complete daily status reports, including response time exceptions and reliability metrics
- Collaborate with field personnel to monitor system performance and communicate system demands, recognizing the needs, capabilities, and limitations of each unit
- Comply with all local, state, and federal employment laws and company policies, including continuing education requirements and certification maintenance
- Represent the organization as a public relations representative, adhering to all company and departmental policies and procedures
Requirements:
- Pass the 2-Hour CritiCall Test
- High School Diploma or GED
- Availability to work flexible hours
- Minimum typing speed of 30 WPM
- Current Driver's License
- Current CPR Healthcare Provider Certification
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