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Senior Voice of Customer Engineer

2 months ago


Hopkins, Minnesota, United States Genesis10 Full time
Job Description:

Genesis10 is seeking a highly skilled Senior Engineer to join our team in Eden Prairie, MN. This is a 100% remote contract opportunity.

Key Responsibilities:

  • Triage Open Enrollment cases with expertise in voice of customer
  • Lead technical engineering efforts to resolve customer issues
  • Collaborate with cross-functional teams to drive customer satisfaction

Requirements:

  • Experience with voice of customer and technical engineering
  • Strong problem-solving and leadership skills
  • Ability to work independently in a remote environment

About Genesis10:

We are a leading provider of IT staffing and consulting services. Our team is dedicated to delivering exceptional customer experiences.