Healthcare Liaison Specialist

4 days ago


Philadelphia, Pennsylvania, United States Community Behavioral Health. Full time

Job Title: Provider Relations Representative

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About Us:

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  • We are Community Behavioral Health, a leading organization dedicated to providing high-quality behavioral health services in Philadelphia.
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Job Summary:

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The Provider Relations Representative will serve as the primary point of contact for our provider network, fostering a collaborative and positive relationship through excellent customer service.

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Responsibilities:

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  • Cross-collaborate with multiple departments within CBH to provide support and education to providers.
  • Maintain a repository of information for each assigned provider and practitioner.
  • Oversee an assigned caseload of in-network providers and practitioners.
  • Provide direction and assistance in resolving emerging concerns.
  • Ensure providers have access to information on levels of care offered, locations, contact information, and contract status.
  • Conduct site visits and obtain quarterly capacity updates.
  • Participate in meetings on behalf of providers, including NIAC prep meetings and executive-level provider relations meetings.
  • Gather agenda items, take meeting minutes, and ensure follow-up occurs.
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Requirements:

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  • Bachelor's degree in a related field.
  • Minimum 3 years of experience in the mental health field, with knowledge of managed care and Medicaid/Medicare programs.
  • Proficiency in Microsoft Office and strong analytic and problem-solving abilities.
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Benefits:

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  • $65,000 - $75,000 per year salary range.
  • Opportunity to work in a dynamic and collaborative environment.
  • Chance to make a meaningful impact in the lives of individuals and families.
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Equal Employment Opportunity:

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  • We strive to promote diversity, inclusion, and belonging.
  • CBH is an equal opportunity employer and does not discriminate based on protected characteristics.


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