Server

3 weeks ago


Los Angeles, California, United States The Langham, Huntington, Pasadena, Los Angeles Full time

Job Summary


• Respond to guest requests in a timely, friendly, and efficient manner, ensuring a high level of customer satisfaction.
• Possess knowledge of the sequence of service, including explanation of daily specials, food order, and presentation of check.
• Expected to record orders accurately, present bills, collect payment, and secure payment until cashing out.
• Check with guests periodically to ensure satisfaction, offer dessert and coffee service, and present the check.
• Ability to upsell and increase check averages, contributing to the hotel's revenue goals.
• Maintain a clean and organized side station, ensuring supplies are available and the dining area is well-maintained.
• Bus tables as next courses become available, ensuring a seamless dining experience.
• Remain visible on the restaurant floor at all times, providing exceptional customer service and attention to detail.
• Transport dirty tableware from the dining room to the dishwashing area for proper cleaning, adhering to hotel and sanitation guidelines.
• Knowledge of hotel programs and promotions, enabling effective communication with guests.
• Work in a high-intensity, fast-paced environment, covering counts and managing multiple tables simultaneously.
• Must be able to lift and carry a minimum of 30 pounds, and stand for 90% of the work shift.
• Perform various physical activities, including standing, reaching, bending, pushing, pulling, handling, lifting, carrying, seeing, hearing, talking, and walking.
• Possess knowledge of food items, including ingredients and preparation methods.
• Anticipate guests' needs, demonstrating a keen sense of urgency and attention to detail.
• Exhibit strong organizational skills, multitasking, and prioritization abilities in a fast-paced work environment.
• Work independently, motivated, and demonstrate exceptional customer service and interpersonal skills at all times.
• Access and input information into the Micros system, ensuring accurate and efficient data management.
• Exert physical effort in transporting trays and wine buckets from the service area to guests.
• Perform job functions with minimal supervision, working cohesively with colleagues as part of a team.
• Adapt to varying schedules to reflect the business needs of the hotel, as required.
• Possess a Food Handler's Certificate and meet the minimum age requirement to serve alcohol.
• CPR Certification and/or First Aid Training are preferred.
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