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Healthcare Customer Support Specialist

2 months ago

Woodstock, Illinois, United States Northwestern Memorial Healthcare Full time
Northwestern Memorial Healthcare - Customer Service Representative

Northwestern Memorial Healthcare stands at the forefront of the healthcare sector, emphasizing a patient-centric philosophy. In the role of Customer Service Representative, you will be instrumental in delivering scheduling, registration, and support services to guarantee optimal customer satisfaction throughout the organization.

Key Responsibilities:
  • Deliver professional and courteous customer service via phone and face-to-face interactions.
  • Manage incoming calls by screening, directing, and accurately taking messages while addressing customer inquiries.
  • Work collaboratively with colleagues to meet departmental objectives and foster a supportive work atmosphere.
  • Promote a culture of safety and uphold the confidentiality of sensitive information.
Required Qualifications:
  • Completion of high school education or equivalent.
  • Familiarity with Microsoft Excel and Word applications.
  • A minimum of one year of experience in customer service, ideally within a healthcare setting.
  • Excellent communication abilities and a capacity to work autonomously.