IT Director

2 months ago


Fenton, Missouri, United States UniGroup Full time
Job Title: Director, IT Support

Job Summary:

UniGroup is seeking a highly skilled and experienced Director, IT Support to lead our IT Support Center, IT Operations Center, End-User Technology Services, IT Service Management Engineering, and Identity and Access Management teams. The successful candidate will be responsible for planning, directing, and managing the required technical resources to ensure a high-level of technology availability, support, and security through the delivery of these services.

Key Responsibilities:

  • Lead and manage multiple teams responsible for business support, data center/computer operations, technology services, end-user technology, access control, and IT Help Desk services.
  • Plan, organize, and manage the department comprised of technical professionals, ensuring effective job responsibilities and career development.
  • Create and manage budgets, track costs, and negotiate vendor renewals to ensure efficient resource allocation.
  • Act as a point of escalation for business units on resolving IT-related issues and incidents, maintaining a proactive awareness of new technical developments within the industry.
  • Establish departmental objectives, measure KPIs, and provide management reporting on performance against objectives, ensuring quality customer service.
  • Work closely with application and product development groups on tier one support for their applications and services within both the development and production environment.
  • Manage the access control function and its processes to ensure the principle of least privilege, overseeing laptop/mobile device lifecycle and support.
  • Direct the engineering of the IT service management platform to drive customer experience and efficiencies, providing efficient and effective computer operations of corporate data centers.
  • Interface with the company's vendors to maintain the technology assets in a high-level state of availability and reliability, ensuring compliance with Information Security policies and best practices.
  • Perform a variety of other duties as assigned, ensuring the delivery of high-quality technology services.

Requirements:

  • Bachelor's degree or related experience in Information Technology discipline.
  • 8+ years of experience in Information Technology functions, with at least four years in IT support.
  • At least three years in a management role.
  • Functional expertise in exercising independent judgment and applying in-depth knowledge and expertise to solve complex/technical problems across work groups.
  • Interpersonal skills in fostering innovative ideas that positively impact performance, encouraging measured risk taking, and keeping stakeholders well informed of business direction/results.
  • Leadership/Change skills in providing leadership in implementation, communication, management, and monitors quality and continuous improvement initiatives.
  • Business skills in partnering with internal/external customers and coordinating teams to resolve complex problems that have broad and long-term implications.
  • Communications skills in demonstrating strong verbal and written communication and listening skills.
  • Language skills in ability to read, write, and speak English fluently.
  • Technology skills in proficiency in using multiple software programs and web-based applications.