Parts Specialist

2 days ago

Saint Paul, Minnesota, United States Sanco Thermo King Full time
Job Overview

The Parts Specialist at Sanco Thermo King plays a pivotal role in supporting the parts counter, catering to both internal and external customers. This position requires a unique blend of technical expertise, excellent communication skills, and adaptability to ensure seamless interactions with various stakeholders.

Responsibilities
  1. Greet customers, either in person or over the phone, and take orders promptly.
  2. Determine the required replacement part by analyzing the old part, customer requests, or descriptions of malfunctions.
  3. Process sales by accurately entering purchased items into the sales/inventory system, obtaining payment, adding purchases to credit accounts, and issuing receipts.
  4. Utilize both catalog and online resources to procure necessary parts, ensuring timely delivery to meet customer needs.
  5. Maintain inventory levels by verifying supplies and placing orders when threshold levels are reached.
  6. Effectively stock items by unpacking and placing them into bins and on shelves.
  7. Manage freight claims for damaged goods.
  8. Handle returns by inspecting items and processing refunds as needed.
  9. Assist with shipping and receiving tasks when required.

Key Performance Indicators (KPIs) include maintaining a high level of customer satisfaction, meeting sales targets, and efficiently managing inventory levels.

Requirements
  • A high school diploma or equivalent is essential.
  • A valid driver's license is required.
  • Prior experience in the automotive industry or parts sales is preferred.
  • One to two years of counter experience is beneficial.
  • Forklift experience is a plus.
Working Conditions

This role operates within a fast-paced parts store/repair/installation shop environment. The job involves routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Salary: $45,000 - $60,000 per annum, depending on location and experience.

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