Senior Cloud Operations Director

7 days ago

Kirkland, Washington, United States ServiceNow Full time
Job Title: Senior Cloud Operations Director

The ServiceNow Company Overview:

We are a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

Salary: $207,300 - $362,700 per year, plus equity (when applicable), variable/incentive compensation and benefits.

Job Description:

This is a team lead role for our Automation Operations and DevOps team, responsible for developing requirements, workflows, tools, automation, and communications pertaining to the DevOps. The successful candidate will be responsible for ensuring the availability and reliability of our automation stack, providing direct management and incident leadership to the DevOps team, and driving continuous improvement activity and the development of the team and individuals within the team.

Key Responsibilities:
  • Develop requirements, workflows, tools, automation, and communications pertaining to the DevOps.
  • Ensure the availability and reliability of our automation stack.
  • Provide direct management and incident leadership to the DevOps team.
  • Drive continuous improvement activity and the development of the team and individuals within the team.

Required Skills and Qualifications:

This role requires a strong understanding of operating in Cloud Operations as it pertains to Software as a Service (SaaS), Platform as a Service (PaaS) and Infrastructure as a Service (IaaS). The ideal candidate will have a comprehensive knowledge of principles, methods, and techniques used across ITIL processes, preferably ITIL v3. They will also possess outstanding communication skills, both written and verbal, and very strong interpersonal skills.

  • 10 + years experience in hands-on operations in a technical setting, with a responsibility for personnel management, managing Operations with a thorough understanding of operational process, ServiceNow application, underlying technology and development process.
  • Strong understanding or experience of operating in Cloud Operations as it pertains to Software as a Service (SaaS), Platform as a Service (PaaS) and Infrastructure as a Service (IaaS).
  • Strong working knowledge of operating in a follow-the-sun operational model, including geographic knowledge, talent acquisition, cultural dynamics, and cross-shift handovers and communications.
  • Comprehensive knowledge of principles, methods, and techniques used across ITIL processes, preferably ITIL v3.
  • Outstanding communication skills, both written and verbal, and very strong interpersonal skills.
  • A working understanding of the technology associated with operating a service or platform in the cloud, including data center, networking, application and relational databases.

Benefits:

We offer a range of benefits to support your overall well-being and career development, including health plans, flexible time away plan, family leave programs, ESPP, matching donations, and company match on 401(k) contributions. We also provide opportunities for professional growth and development through training programs, mentorship, and access to industry events.

Why Work at ServiceNow?:

We value inclusivity, welcoming candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate. Our approach to work is flexible and trust-based, allowing you to work in a way that suits you best.

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