Solution Specialist
3 days ago
Welcome to PeoplesBank, where we strive to provide exceptional service to our customers. As a Video Banker Solution Specialist, you will be responsible for remotely servicing customers and processing transactions through our call center and at designated/assigned bank locations via Interactive Teller Machines.
Key Responsibilities:
- Facilitate routine transactions such as cashing checks, making deposits/withdrawals, transfers, loan payments, and account balance inquiries.
- Effectively utilize computerized systems for customer authentication, information gathering/validation.
- Accepts video transaction sessions via Video Banker Interactive Teller Machines and provides responses to customer requests.
- Manage incoming calls and online banking customer requests, resolving partner or internal department queries as needed.
- Maintains a strong working knowledge of all bank products, services, procedures, and fees.
- Assists customers on the phone with inquiries, escalated issues, or follow-up items to appropriate business units on customer's behalf.
Requirements:
- High School diploma required.
- A minimum of 1 year of experience working with customers and handling difficult situations with customers.
- Experience in a call center and/or banking highly desired.
Work Environment and Physical Demands:
The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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