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Financial Services Representative

2 months ago


Redwood City, California, United States Monterra Credit Union Full time
Job Summary

Monterra Credit Union is seeking a highly skilled Financial Services Representative to join our team. As a key member of our operations team, you will be responsible for providing exceptional member service, processing transactions, and maintaining accurate records.

Key Responsibilities
  • Provide prompt, courteous, and friendly member service, answering inquiries and resolving issues in a professional and efficient manner.
  • Process member transactions, including deposits, withdrawals, cashing checks, and posting loan payments, while maintaining accurate records and adhering to Credit Union policies.
  • Maintain control of assigned cash reserves and negotiable items, ensuring security and balancing at all times.
  • Provide general information and instruction to members regarding Credit Union products, services, and policies, cross-selling and promoting products as needed.
  • Perform other related duties as assigned by the immediate supervisor, ensuring compliance with applicable laws and regulations.
Requirements
  • Some cash handling experience is required, with a minimum of six months experience as a teller or one-year experience in a financial institution.
  • Excellent member service skills, with the ability to provide high levels of thoroughness and accuracy.
  • Basic knowledge of financial products and services, with the ability to discuss features and benefits with members.
  • Strong organization, analytical, interpersonal, and communication skills, with the ability to work effectively in a team environment.
  • Ability to speak fluently in Spanish and English, with a plus for bilingual pay incentives.
What We Offer
  • A competitive salary and benefits package, including starting pay of $22.00 per hour, bilingual pay incentives, semi-annual bonuses, medical, dental, vision, life, and long-term disability insurances, 401(k) with generous matching contributions, and discounts on financial products and services.
  • A dynamic and collaborative work environment, with opportunities for professional growth and development.
  • A commitment to diversity, equity, and inclusion, with a focus on creating a welcoming and inclusive workplace culture.