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Regional Operations Manager

2 months ago

Lemoore, California, United States Liberty Military Housing Full time
Job Description

Overview

Liberty Military Housing – Committed to Excellence in Service

At Liberty Military Housing, our mission is to support those who serve our nation by offering military families comfortable and well-maintained residences within welcoming communities across the United States. We take immense pride in our skilled team of professionals. With a unique blend of property management expertise and military experience, our employee-owners approach challenges with a proactive, solution-focused mindset, coupled with exceptional levels of empathy and understanding for our residents and each other.

Liberty Military Housing is dedicated to fostering personal and professional growth among our employees, providing over 150 hours of professional development each year to every employee-owner. Our culture is built on camaraderie and collaboration, where we prioritize people and honor diverse experiences, ideas, and contributions to our collective success. We strive to elevate one another, enabling us to deliver outstanding work and positively influence the lives of military families.


Responsibilities

A Day in the Life of a Regional Operations Manager:

As a Regional Operations Manager at Liberty Military Housing, you will oversee the comprehensive operations of a portfolio of multi-family residential communities. You will guide the leadership team within a significant district or area, emphasizing performance coaching that enhances customer satisfaction and financial outcomes. Your role necessitates a thorough understanding of property operations and accountability for the overall business results of the portfolio, with a strong focus on customer service and employee performance, while upholding Liberty Military Housing's high standards of quality customer satisfaction.

Your Responsibilities include, but are not limited to:

Operational/Administrative:

  • Oversee budget management and the attainment of operational, financial, and occupancy objectives for the portfolio.
  • Conduct regular property assessments to provide the District management team with insights and recommendations for property enhancement, marketing, and leasing strategies.
  • Supervise Capital Expenditure initiatives for the portfolio, including approvals, tracking, scheduling, and inspections.
  • Implement strategic adjustments to optimize property operations, reduce expenses, and ensure adherence to service quality standards.
  • Collaborate with the Asset Management team to formulate and assess property budgets and performance targets, as well as evaluate capital requirements and plan capital projects.
  • Prepare annual and monthly budgets for income and operational expenses, compile monthly reporting packages, and develop plans and budgets for necessary capital improvements and property maintenance.
  • Perform various administrative tasks, including email communications and data entry into various software systems.
  • Administer and approve payroll for each property within the portfolio.
  • Prepare, review, and approve all necessary reports, including occupancy, collections, and bonus reports.
  • Ensure ongoing compliance through the evaluation of property files to confirm that residents meet community screening criteria and adhere to regulations.
  • Coordinate and participate in district and relevant meetings.
  • Manage compliance reviews and physical inspections.
  • Work with district management to ensure proper response and handling of all portfolio emergencies in accordance with standard operating procedures.
  • Engage senior regional management and military partners regarding urgent community or resident issues.
  • Assist with legal matters, including small claims and eviction processes.

Leadership:

  • Participate in the recruitment and approval of on-site personnel, including office and maintenance staff.
  • Provide leadership, guidance, and support to District management staff and site teams, ensuring ongoing training and performance evaluations.
  • Approve hiring decisions for property staff.
  • Ensure timely administration of action plans related to employee performance issues.
  • Regularly assess and discuss performance concerns of all direct reports and team members.
  • Document and communicate employee situations with regional management and take appropriate actions as necessary.

Qualifications

What You Need for Success:

  • A minimum of 5 years of experience in property management, including supervisory roles, with a preference for multi-site or regional management experience.
  • Demonstrated success in leadership, staff development, customer service, problem-solving, decision-making, and organizational skills.
  • Ability to foster a positive and collaborative team environment.
  • Preferred certifications include Certified Apartment Manager (CAM) or Accredited Resident Manager (ARM).
  • Fair Housing certification is required within two weeks of employment.
  • Experience and comprehensive understanding of budgeting and financial operations.
  • Effective communication skills for interaction with management, military partners, staff, vendors, and residents.
  • Proficiency in personal computers and software applications, including Microsoft Office and property management systems.
  • Valid driver's license and ability to operate a motor vehicle.
  • Availability for a flexible schedule, including weekends and emergencies as needed.
  • Willingness to travel to regional locations for work-related activities.

What We Provide You:

Liberty Military Housing values the well-being of our team members, offering a comprehensive benefits package that includes:

  • Medical/Dental/Vision Insurance*
  • Life and AD&D Insurance
  • 401k Retirement Plan with company match
  • Employee Stock Ownership Plan
  • Incentive Bonus Program
  • 10 Paid Holidays annually
  • 40 hours of Paid Sick Leave each year**
  • 80 hours of Paid Vacation each year**

*Medical/Dental/Vision insurance eligibility begins after 30 days of full-time employment.

**Vacation and sick leave are based on the employee's hire date.

Pay Range: $87,000 - $102,000 annually

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