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Benefits Enrollment Specialist

2 months ago

Cincinnati, Ohio, United States Freestore Foodbank Full time
Job Summary

We are seeking a highly skilled and compassionate individual to join our team as a SNAP Outreach Specialist at Freestore Foodbank. As a key member of our team, you will play a vital role in ensuring that individuals and families in need have access to the food assistance programs they deserve.

Key Responsibilities
  • Screen individuals for SNAP eligibility and submit applications via the Ohio Benefit Bank (OBB)
  • Provide exceptional customer service and handle phone and walk-in customers with professionalism and efficiency
  • Work collaboratively with our team to ensure expeditious and accurate application assistance and referrals to hunger programs
  • Explain SNAP policy and application procedures to clients and individuals in the community
Essential Functions
  • Screen callers for federal and state benefits
  • Interview applicants to obtain necessary information
  • Refer clients to area hunger programs
  • Demonstrate analytical, organizational, problem-solving, critical thinking, and conflict management/resolution skills
  • Adhere to all outlined protocols regarding application security and confidentiality of information
  • Offer information about other resources to those ineligible for SNAP
  • Submit completed applications within the designated time frame
  • Advise customers of required Job and Family Services verification documents necessary to secure SNAP benefits
  • Attend all SNAP and agency related trainings
  • Keep accurate records of calls and required information as assigned
  • Exhibit strong knowledge of web-based application processing system (OBB)
  • Complete filing, mailing, and assigned clerical tasks in a timely fashion
  • Communicate complex customer inquiries or complaints to the Sr. SNAP Coordinator or manager on duty
  • Stay abreast of SNAP policy and eligibility guidelines
Preferred Qualifications
  • High school diploma required; Bachelor's degree (B.A.) from four-year college or university strongly preferred
  • Call center experience preferred; one or more years of customer service in benefit enrollment preferred
  • Bilingual in Spanish/English preferred
Requirements
  • Ability to adhere to department policies and standards utilizing best practices
  • Ability to read and comprehend documents and spreadsheets
  • Display excellent verbal and written communication skills necessary to communicate with all levels of staff and a client population composed of diverse cultures and age groups
  • Ability to write reports and correspondence with strong written and interpersonal communication skills
  • Ability to use online Ohio Benefit Bank software
Physical Requirements
  • Walking, driving, typing, talking, sitting, bending, filing, hearing, writing, analyzing, identifying, analytical reasoning, remembering, understanding, interpreting, and problem solving
  • Able to physically visit sites that may not be ADA accessible