Digital Experience Manager

3 weeks ago


Comuna Mogoşeşti, Iaşi, United States Adobe Systems Incorporated Full time

We're looking for a Digital Experience Manager - Industry Specialist to join our Adobe Experience Cloud team. As a key member of our customer-facing leadership, you will drive adoption and value for our top customers across the digital marketing landscape.

About the Role

This role is perfect for a seasoned professional with 10+ years of experience in software as a service, digital marketing, and customer success. You will be accountable for customer's overall success with Adobe, including vision planning, customer health, multi-solution adoption, and measurable impact through the lens of industry specialization.

You will act as the central point of contact throughout the customer's lifecycle, defining measurable success plans with clear outcomes and ensuring cohesive communication across internal and customer audiences at all levels.

Key Accountabilities
  • Accountable for Customer's overall success with Adobe, including vision planning, customer health, multi-solution adoption, and measurable impact through the lens of industry specialization
  • Act as the central point of contact throughout the Customer's lifecycle, define measurable success plans with clear outcomes, and ensure cohesive communication across internal and customer audiences at all levels
  • Network within accounts to achieve successful execution of client's strategy and roadmap
Requirements
  • Bachelor's Degree and/or relevant work experience
  • 10+ years of Customer Success experience in Software as a Service, Digital Marketing
  • Passion for driving customer success and measurable outcomes with proven success guiding customers to deliver business value
  • Strong communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and cultivate joint partnerships

The estimated annual salary for this role is between $165,450 and $287,950, based on the location and qualifications. Our compensation package includes a base salary, commission, and short-term incentives in the form of sales commission plans or the Annual Incentive Plan (AIP), depending on the role. We also offer long-term incentives in the form of new hire equity awards.



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