Customer Service Representative
4 days ago
Adecco US, Inc. is assisting a Fortune 8 company in sourcing for Customer Service Representatives in the Cary, NC area.
Job Summary:
We are seeking experienced Customer Service Representatives to join our team in a hybrid work environment. As a key member of our customer service team, you will be responsible for providing exceptional service to our clients, responding to their inquiries, and resolving issues in a timely and professional manner.
Key Responsibilities:
- Respond to inbound telephone calls from customers regarding prescription status, payment information, and other non-clinical related inquiries.
- Schedule medication delivery and payment through manipulation of management information systems.
- Directly respond to customer inquiries or route calls to appropriate staff to ensure prompt resolution and customer satisfaction.
- Update concise progress notes to ensure other roles within the workflow can quickly assess the status of referrals.
- Provide customer service through manipulation of management information systems to answer questions regarding refill needs, provide status of pending/shipped prescriptions, verify insurance information, and provide copies of invoices upon request.
- Answer patient questions and concerns during refill scheduling and transfer to the clinical team (pharmacists and nurses) when appropriate.
- Identify and report adverse events (AEs) and product complaints (PCs) to clinicians to ensure patient safety.
Requirements:
- High School Diploma/GED
- 1 year of high call volume call center experience
- Pharmacy experience, a plus
- Strong professional and empathetic verbal and written communication skills
- Proficient computer navigation and Microsoft applications
Benefits:
- Competitive hourly rate: $20.40/hour
- Medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan
- Paid Sick Leave, Holiday pay, and other paid leave as required by law
About Adecco US, Inc.:
Adecco US, Inc. is an equal opportunity employer committed to diversity and inclusion. We consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements.
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