Residential Operations Director

3 days ago


Indianapolis, Indiana, United States Matchstick Full time

About the Role:

The Housing Director at Matchstick oversees the development and implementation of residential programs that provide dignity, opportunity, and love to youth experiencing homelessness. This role requires strong leadership and program development skills, as well as excellent communication and interpersonal skills.

Key Responsibilities:

  • Leadership & Program Development: Lead program development, staff management, and operational excellence across all residential facilities.
  • Staff Management & Development: Provide clear direction and support to House Mentors and Case Managers, implement robust staff training programs, and foster a culture of continuous improvement and accountability.
  • Resident Care & Programming: Oversee development and execution of Individual Service Plans, implement structured life-skills and personal development programs, and ensure consistent application of resident policies and procedures.

Requirements:

  • Bachelor's degree in Social Work, Psychology, or related field.
  • 5+ years experience in residential program management.
  • Proven track record of staff development and team building.
  • Strong crisis management and decision-making abilities.
  • Excellent communication and interpersonal skills.
  • Valid Indiana driver's license with satisfactory MVR.

Benefits:

  • Competitive salary: $85,000 - $110,000 per year, depending on experience.
  • Health, dental, and vision insurance.
  • PTO + holidays.
  • Reports to COO.


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