Housekeeping Team Member

2 months ago


Augusta, Maine, United States Hyatt Place Augusta Full time
Job Summary

We are seeking a highly motivated and detail-oriented Housekeeping Team Member to join our team at Hyatt Place Augusta. As a Houseperson, you will play a critical role in maintaining the cleanliness and organization of our hotel, ensuring a positive experience for our guests.

Key Responsibilities
  • Greeting Guests and Responding to Requests: Provide exceptional customer service by greeting guests warmly and responding promptly to their requests and needs.
  • Maintaining a Healthy and Safe Environment: Ensure that all common areas, including lobbies, stairwells, fitness centers, offices, bathrooms, meeting spaces, and restaurant spaces, are clean and safe for guests.
  • Cleaning and Maintaining Common Areas: Clean and maintain all common areas, including sweeping and mopping floors, vacuuming carpets, dusting and polishing furniture, and emptying trash containers.
  • Assisting Room Attendants: Assist room attendants as needed, stripping rooms, bringing supplies, and taking out garbage.
  • Reporting Technical Issues: Report any technical issues or maintenance needs to the appropriate personnel.
  • Restocking Cleaning Cart and Supplies: Restock the cleaning cart and supplies as needed.
  • Following Health and Safety Rules: Follow all health and safety rules and regulations to ensure a safe working environment.
  • Attending Meetings: Attend meetings as required to stay informed about hotel operations and policies.
  • Interacting with Guests: Interact with guests to ensure their total satisfaction and provide exceptional customer service.
Qualifications
  • Prior Cleaning Experience: Prior cleaning experience is required.
  • High School Diploma or Equivalent: A high school diploma or equivalent is required.
  • Customer Service Experience: Customer service experience, preferably in a hotel or related field, is preferred.
  • Ability to Work Independently: The ability to work independently without close supervision is required.
  • Schedule Flexibility: Must have schedule flexibility for both AM/PM shifts, weekends, and holidays.
  • Ability to Lift and Push Moderate to Heavy Weights: The ability to lift and push moderate to heavy weights (minimum of 20 lbs) is required.
  • Age Requirement: Must be 18 years or older.

Hyatt Place Augusta is an Equal Opportunity Employer: We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.


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