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Service Technician

2 months ago

Waco, Texas, United States Northern Tool & Equipment Company, Inc. Full time

Join Our Team as a Service Technician at Northern Tool + Equipment

Are you passionate about providing exceptional service and making a difference in customers' lives? At Northern Tool + Equipment, we are committed to supporting those who take on demanding tasks. Our team members play a crucial role in ensuring that customers have access to the right tools and a seamless shopping experience.

As a Service Technician, your primary responsibility will be to assist customers with their equipment needs and maintain our high standards of service and execution alongside your colleagues. Your positive and professional demeanor contributes to our thriving culture and helps us create lasting impressions.

  • KEY RESPONSIBILITIES:
  • Welcoming customers upon arrival and providing them with an outstanding shopping experience
  • Processing transactions with accuracy and efficiency
  • Promoting our Protection Plan and credit card options to customers (with incentive pay for successful sales)
  • Assisting your team by organizing merchandise, implementing pricing adjustments, and performing other tasks to enhance customer service

Preferred qualifications include prior experience in retail, service roles, or customer support (though not required), availability to work weekends and holidays, a passion for tools and equipment, strong communication skills, and the ability to lift 70 lbs.

About Us:

At Northern Tool + Equipment, we have created a hub for problem solvers - catering to professionals in search of the ideal tool for their projects and DIY enthusiasts seeking expert advice and the right equipment.

Our success model is centered around being 'Made For This,' focusing on delivering an exceptional customer experience, expanding into new markets, and driving growth through valuable customer insights.

With over 130 retail locations across 24 states, a selection of premium national products, and global manufacturing facilities dedicated to producing specialized tools, we are poised for significant success. To achieve our vision, we need outstanding individuals who are eager to grow with us.

We seek individuals who prioritize customer satisfaction, team players who empower problem-solvers with the necessary tools and guidance, and those who are excited to contribute to our innovative journey.

Recognized by Forbes as a Top Midsize Employer in 2023, we offer a comprehensive benefits package that includes healthcare, retirement, and wellness programs, ensuring your financial and physical well-being. Additionally, we provide:

  • Flexible scheduling: Our stores operate from 7 am to 7 pm on weekdays and reduced hours on weekends, allowing you to be home when it matters most.
  • 20% discount from day one
  • Daily Pay: Option for daily compensation
  • 401K plan with Employer Match
  • Off on Thanksgiving, Christmas Day, and Easter