Grocery Store Team Member
6 days ago
Food Lion has been a leading grocery retailer in the Southeastern and Mid-Atlantic regions since 1957. With over 82,000 associates serving millions of customers weekly, our company values providing an easy, fresh, and affordable shopping experience.
Job SummaryWe are seeking a Retail Operations Associate to deliver exceptional customer service within the Center Store (Grocery) Department. As a key team member, you will be responsible for maintaining high standards, maximizing sales through excellent customer interaction, and minimizing shrinkage by adhering to standard practices.
Key Responsibilities- Maintain a positive and enthusiastic atmosphere, focusing on fast, friendly, and accurate customer service to create a memorable shopping experience.
- Provide courteous assistance to fellow associates.
- Clean shelves and shelf tag moldings with a damp cloth as needed while stocking.
- Ensure proper inventory management by stocking from tag to tag.
- Only display saleable merchandise on shelves.
- Familiarize yourself with company policies and guidelines regarding ordering, receiving, preparation, conditioning, and displaying merchandise.
- Utilize company tools such as the average cost inventory system (ACIS) and computerized ordering (CAO).
- Maintain a thorough understanding of and adherence to company guidelines, policies, and standard practices.
- Familiarize yourself with and follow Food Safety and Workplace Safety guidelines and procedures.
- Identify and correct all unsafe conditions that could lead to associate or customer accidents.
- Report any associate or customer accidents according to established Food Lion procedures to the Manager on Duty.
- Ensure compliance with local, state, and federal regulations.
- Adhere to the Food Lion dress code and wear the uniform, complete with a name badge, while on duty.
- Successfully complete Computer-Based Training (CBT), Training Packet, and Training Aid courses.
- Perform additional duties as assigned.
- A high school diploma or equivalent is preferred.
- Demonstrate excellent interpersonal, organizational, communication, and customer service skills.
- Show willingness and ability to learn multiple tasks and technical requirements of the job.
- Use technical information to solve problems effectively.
- Meet minimum age requirements to perform specific job functions.
- Be able to meet the physical demands of the position, with or without reasonable accommodations.
- Ability to use computers and other communication systems required for the job.
- Perform repetitive hand and arm motions.
- Bend and lift products weighing up to 15 lbs continuously, 25 lbs frequently, and 50 lbs occasionally.
- Pull or push up to 75 lbs occasionally.
- Push or pull up to 2000 pounds using a pallet jack.
- Stand 100% of the time, frequently walking short distances.
- Handle various substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers, and household cleaners.
- Use hands to handle currency (paper and coin) and operate equipment such as cash registers, lottery machines (where applicable), scanners, computers, and calculators.
- Frequently reach and grasp at waist level; occasionally above shoulder or below waist level.
- Meet established volume activity standards for the position.
- Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time.
- Sufficient visual ability to check ID cards, checks, invoices, and other written documents.
Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth, and related conditions), national origin, age, disability, sexual orientation, veteran status, gender identity, or gender expression, or any other characteristic protected by law.
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