Optometrist Receptionist

We are a growing, multi-location practice in Southern and Central Maine seeking a full-time Patient Care Services team member to deliver exceptional and professional patient care for our Saco, Gorham, and Freeport locations.

This is a regular, full-time position that requires a strong work ethic and an attitude to succeed. We offer a generous salary, 401K retirement plan, health insurance, paid vacation time, and a fun work environment.

• Provide excellent customer service to all patients, vendors, and patrons of Maine Optometry.
• Perform various routine clerical work, provide data entry support, and provide information and assistance to patients regarding departmental policies and procedures.
• Answer telephone, screen, and direct calls.
• Greet all individuals entering the office, monitor visitor access, and maintain awareness of anyone entering the practice.
• Handle inquiries from patients and vendors.
• Receive and sort mail and other deliverables.
• Maintain and organize the reception/waiting area.
• Operate a variety of office equipment including, but not limited to: copiers, phones, computers.
• Input and retrieve data within the computer system.
• Provide excellent customer service in scheduling patient appointments.
• Control and request as appropriate inventory relevant to the reception area.
• Complete the end of day tasks and other outstanding paperwork to close out the day services.
• Properly bill and submit services to insurance companies while keeping the patient accurately informed.

• High school graduate or equivalent.
• Previous medical office experience is not needed but preferred.
• Strong customer service skills: communicator, listener & team player.
• Basic math skills.
• Familiarity with computers and ability to learn new software.
• Embraces change.
• Previous customer service experience.

We are an equal opportunity employer and welcome applications from diverse candidates. If you're friendly, detail-oriented, and eager to contribute to a positive work environment, we want to hear from you.