Service Department Coordinator

7 days ago


Palmetto, Florida, United States Everglades Equipment Group Full time
About the Role

We are seeking a highly organized and detail-oriented Service Department Coordinator to join our team at Everglades Equipment Group.

As a key member of our service department, you will be responsible for maintaining accurate and timely reports, work orders, and records related to the daily operations of our dealership.

The ideal candidate will have excellent communication skills, both written and verbal, and be able to effectively interact with customers, service managers, and other team members.

Key Responsibilities
  • Field customer inquiries and direct them to the appropriate service manager or technician
  • Maintain control over work orders from start to finish, ensuring prompt closure and invoicing
  • Organize and maintain the service library with up-to-date information, including manuals, bulletins, and multimedia resources
  • Update customer profiles with relevant equipment and service history
  • Assist in answering service phone calls and provide exceptional customer service
  • Maintain inventory levels of accessories and supplies, preparing replacement orders as needed
  • Prepare and submit warranty and product improvement claims, computing charges and following up on submissions
Requirements
  • Bachelor's degree in Business Administration or related field (or equivalent experience)
  • Proficient in Microsoft Office applications and internet functions
  • Basic knowledge of accounting practices and office procedures
  • Ability to work independently and as part of a team
  • Strong communication and interpersonal skills
Benefits

We offer a competitive salary range of $45,000 - $65,000 per year, depending on experience, plus benefits, including medical, dental, and vision coverage, 401(k) plan, and paid time off.


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